Privacy Policy

This Privacy Policy explains what personal data Jothashilpa ("we", "us") collects when you use the Jothashilpa website, why we collect it and what choices you have.

1. What we collect

Details you give us: name, phone number, email address, delivery address and the contents of your orders and messages.
Account details if you create an account or sign in.
Technical data: device and browser type, pages viewed and approximate location, collected through cookies and similar tools.
Payment status information from our payment partners. We do not store full card numbers.

2. How we use it

To process, deliver and support your orders, including returns and refunds.
To contact you about your order or account.
To send offers and news only where you have agreed. You can opt out at any time.
To keep the website secure, prevent fraud and improve the shopping experience.
To meet legal, tax and accounting obligations.

3. Who we share it with

We share only what is needed with delivery and courier partners, payment providers, messaging and email providers, and technology providers that host or operate the website for us. We do not sell your personal data. We may disclose data when the law requires it.

4. Cookies

We use cookies that keep the cart and sign-in working, and, where you agree, cookies that measure how the website is used. You can change your cookie choice at any time from the cookie notice or your browser settings.

5. How long we keep it

We keep order records for as long as needed for support, returns, tax and legal reasons, and keep other data only as long as it is useful for the purposes above.

6. Your choices

You may ask to see, correct or delete the personal data we hold about you, or to stop marketing messages, by contacting us. Some records must be kept by law, and we will tell you if that applies.

7. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure.

8. Changes to this policy

We may update this policy from time to time and will publish the current version on this page.

9. Contact us

For privacy questions write to jothashilpa.isd@gmail.com, call +8801712122415, or visit Shekhertek 13, P. C. Culture Housing, Mohammodpur, Dhaka, 1207.